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Angeleno Contact Us

Angeleno Account support hours are Monday through Friday, 8am - 4:30pm Pacific Time, excluding City holidays. Note: Angeleno Account support hours may not be the same as the support hours for the services you are logging into with your Angeleno Account. Please check with the service for information on their support hours.

  1. Go to the reset password page
  2. Type in your email, select Reset via Email
  3. Click on the link in the password reset email that you receive
  4. Pick and enter a new password

You can safely ignore the 404 error.

Please use the following link to find the App login page:
https://angeleno.lacity.org/apps

If you're still having issues please select "Other" in the dropdown above.

If the email is not in your inbox, please check your spam or junk folder.

Note: If you are using a company email address, please check with your email administrators to make sure that emails from no-reply@lacity.org are not being blocked.

If neither of these solutions work please select "Other" in the dropdown above.

Contact your department help desk for assistance.

If you are having issues with any of the following items, please change your selection to "Angeleno Account" in the dropdown above:

  • Signing up
  • Logging in
  • Password reset
  • Multi-Factor authentication (MFA)
  • Updating your Angeleno profile

The Bureau of Engineering (BOE) has a new online Customer Service Request (CSR) application to receive all inquiries and requests that do not already have an avenue for submission in other BOE web applications. These include requests for clearances related to City Planning or  LADBS building permits. 

The CSR application, and all other BOE applications, are accessible through our online portal, which can be found at http://engpermits.lacity.org/.

The normal response time for CSR requests is one to three days, with a maximum of about a week during unusual periods.  Requests are taken in the order received and are monitored closely to ensure that all are responded to.  You will be notified by email when there is a response and can log in any time to check the status.  In order to serve you better, requests and questions are no longer accepted via phone or email.

The City of Los Angeles has implemented a centralized appointment system to assist city constituents with Development Services related matters. This appointment system will enable our customers to schedule virtual or in-person appointments, to help resolve complex issues for the departments and services listed in the table when further assistance is necessary. The services currently available for appointment bookings are being phased in gradually to provide an optimal customer experience and are identified by green check marks. We will continue to offer the primary means to complete these virtual services without need for appointment as also shown in the table. 

The BuildLA Appointment System support form is accessible at https://appointments.lacity.org/apptsys/Public/Account/Support

The normal response time for these requests is one business day.  Requests are addressed in the order received and are monitored closely to ensure that all are responded to.  You will be notified by email when there is a response and can log in at any time to check the status

 

If you previously had an account with the Online Application Portal, you will be able to link your existing Online Application Portal account after you register/login to your Angeleno Account. For issues related to linking your Angeleno Account with existing Online Application Portal account, please email planning.oas-angeleno@lacity.org   and include the Project Owner’s email and/or Primary Project Address.

 

For assistance with RAMP, please visit the RAMP support page.

To contact RAMP for support, please use this RAMP Support Request Form. If your request is an emergency related to an opportunity, please contact the opportunity owner listed on the opportunity in RAMP.